Manpower
We are looking for someone to cover a 12-month project for one of our clients based in Vevey, Switzerland. Requirements: At least three years of relevant experience providing EUC field services, deskside support or an equivalent end-user computing support function in a corporate environment. Demonstrated proficiency in diagnosing and resolving desktop, notebook, peripheral, printer, operating-system and standard business-application incidents. Practical experience with Windows 10 or later, Microsoft 365 applications, hardware deployment, standard imaging, IMACD activities, asset inventory maintenance and service-ticket documentation. Working knowledge of IT service-management practices, incident escalation, SLA compliance, information-security requirements and Customer site procedures. Ability to work independently at Customer locations, communicate effectively with end users, the Service Desk, DXC personnel and third-party vendors, and provide clear written service records and status updates. Fluency in German and French; intermediate proficiency in Portuguese and/or Spanish. Completion of all required pre-employment screening, security checks, Customer onboarding, site-access requirements and applicable health and safety training before deployment. Relevant industry certifications, such as ITIL Foundation, CompTIA A+, Microsoft endpoint-support certification or an equivalent qualification, are preferred. Responsibilities: Resolve incidents upon receipt of escalation from helpdesk. Support Windows 10 or newer Microsoft operating system and standard application. Liaises and coordinates with respective IT personnel and vendors to resolve reported incidents. Works with end-users to identify problems or issues, provide solutions and resolve problems. Works with Customer internal IT support groups and outside vendors to resolve problems or issues. Always adheres to the Helpdesk and End-User Support Service Level Agreement. Participates in the planning, installation, testing, implementation and support of new hardware and software as well as evaluation of vendor performance. Conducts routine hardware and software audits of workstations to ensure compliance with established policies and procedures. Performs other duties and participates in special projects as assigned. Maintains and shares operational knowledge base by participating in education programs, staff meetings and in-services. Install, Move, Add, Change & Delete (IMACD) activities for desk-side equipment such as desktop / notebook computer, PDA and printers. Deploy Desktop PC and Notebook with standard image to the users. If you are interested and believe you would be a good fit for this role, please send me your CV directly, referring to the position. Contact: Alba Jansa Email: